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Wildcard URL support in website live-chat campaigns

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Pranav

Pranav

Last updated on Jul 22, 2026

The website live-chat campaigns support wild card URL patterns. While building a URL pattern, consider the following behavior in mind.

In Chatwoot, every URL pattern should start with http:// or https://.

Running the campaign on the exact URL​

If you add an exact URL like /app, then the URLs with trailing slashes or the URL params or the hash params would not match. Some examples for exact match definitions are as follows.

  • /app would match /app/ or /app?test_param=1

  • /app?test_param=test_value would not match /app or /app#test_hash_param

Running the campaign ignoring the URL parameters​

To ignore the URL params or hash params, you can add a trailing slash in the URL. For eg: /app/ would match all the following URLs.

  • /app/

  • /app

  • /app/?test=1

  • /app/#test

Running the campaign in all sub-directories​

You can use the * character in the URL if you want to match all the sub-directories. For eg: /* would match to the following URLs

  • /

  • /app

  • /app/subdirectory

Running the campaign in all subdomains​

To match the current domain and subdomains, you can use the pattern {*.}? in the URL. For eg: https://{*.}?chatwoot.com/ would match to the following URLs

  • /