All the channels your customers use - with a free plan and self-hosting
Plain is an API-first B2B support tool with strong developer ergonomics, but it has no free plan and lacks consumer channels. Replynivo gives you 12+ messaging channels, an AI agent and copilot billed in credits, and transparent pricing with the option to self-host.
- WhatsApp, Instagram, Telegram, TikTok, and more - channels Plain does not support
- Captain AI agent and copilot on every paid plan, billed in credits
- Free plan with 2 agents on live chat - no 7-day trial deadline
- Self-host for complete data control
- Open source with full code access - not just API-first
At a glance
12+ channels
- Replynivo
- Yes
- Plain
- No
AI copilot
- Replynivo
- Yes
- Plain
- Included credits
Free plan
- Replynivo
- Yes
- Plain
- No
Self-hosted option
- Replynivo
- Yes
- Plain
- No
Open source
- Replynivo
- Yes
- Plain
- No
Feature comparison
See how Replynivo and Plain compare across key features.
| Feature | Replynivo | Plain |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | No | |
| Instagram DMs | Yes | No |
| Facebook Messenger | Yes | No |
| Telegram | Yes | No |
| LINE | Yes | No |
| SMS | Yes | No |
| TikTok DMs | Yes | No |
| API channel | Yes | Yes |
| AI & Automation | ||
| AI copilot for agents | Yes | Yes |
| AI-powered replies | Yes | Yes |
| Chatbots / bot builder | Yes | Yes |
| Automation rules | Yes | Yes |
| Canned responses | Yes | Yes |
| SLA management | Yes | Yes |
| Team Collaboration | ||
| Shared inbox | Yes | Yes |
| Private notes | Yes | Yes |
| Team assignments | Yes | Yes |
| Agent collision detection | Yes | No |
| Labels and tags | Yes | Yes |
| Contact segments | Yes | No |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | No |
| CSAT reports | Yes | No |
| Live dashboard | Yes | No |
| Team reports | Yes | No |
| Custom report filters | Yes | No |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | Yes |
| Audit logs | Yes | No |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from Plain
Common pain points that lead teams to explore alternatives.
No free plan after the trial
Plain offers a 7-day free trial, then per-user paid plans. Replynivo has a free plan for 2 agents on live chat, so a small team can keep using it with no deadline.
No consumer messaging channels
Plain supports Slack, Teams, Discord, and email but has no WhatsApp, Instagram, Facebook, Telegram, TikTok, or LINE integration. Consumer-facing teams need a separate solution.
Closed source, cloud-only
Plain is not open source and offers no self-hosting. Your customer data lives entirely on their infrastructure with no alternative.
Newer platform with limited track record
Plain is a smaller, newer company. Replynivo has 37k+ GitHub stars, thousands of self-hosted deployments, and years of production usage across industries.
How Replynivo is different
What makes Replynivo the right choice over Plain.
12+ messaging channels
WhatsApp, Instagram, Telegram, TikTok, SMS, LINE, and more. Plain covers B2B channels only.
AI billed in credits
Captain AI agent and copilot is available on paid plans, billed in credits and not per resolution.
Free plan with no trial expiry
Two agents on live chat at no cost, forever. Plain offers a shorter free trial.
Proven at scale
Thousands of businesses run Replynivo in production. Battle-tested with years of community development and enterprise deployments.
Open source transparency
Full source code access. Contribute, audit, or fork. Plain offers API access but not code access.
Self-host for data sovereignty
Run Replynivo on your own servers when compliance or data residency matters. Docker and Helm charts make it straightforward.
Common questions
Answers to frequently asked questions about switching from Plain to Replynivo.
How does Replynivo compare to Plain for developer teams?
Replynivo offers a comprehensive REST API, webhooks, and SDK integrations. Being open source, developers can also contribute directly to the codebase, build custom integrations, and self-host with full control.
Does Replynivo have a help center like Plain?
Yes. Replynivo includes a built-in help center for publishing knowledge base articles. Customers can search articles directly from the chat widget before contacting support.
Can I migrate from Plain to Replynivo?
Yes. Replynivo offers import tools and a comprehensive API for migrating contacts and conversation history. Our team can help with migration planning on enterprise plans.
Does Replynivo support Linear and Jira integrations?
Replynivo integrates with a wide range of tools via webhooks and API. Direct integrations with popular tools are available, and the open-source community actively builds new connectors.
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Switching from Plain?
Try Replynivo free and see the difference. Our team can help you migrate your data and get set up.