Human-powered support with AI assistance - at prices you can see upfront
Decagon builds AI agents that handle customer conversations autonomously. But when AI gets it wrong, you need humans in the loop. Replynivo gives you Captain as an AI agent and copilot for your team, alongside 12+ messaging channels and transparent pricing - no enterprise sales call required.
- A shared inbox for human agents, with Captain as AI agent and copilot
- 12+ channels including WhatsApp, Instagram, and social media that Decagon lacks
- Published pricing from free to $2,199/agent/mo - no opaque enterprise quotes
- Works for any industry, not just enterprise use cases
- Open source with self-hosting - full control over your data and AI
At a glance
Human + AI support
- Replynivo
- Yes
- Decagon
- AI-first
12+ channels
- Replynivo
- Yes
- Decagon
- No
Transparent pricing
- Replynivo
- Yes
- Decagon
- No
Self-hosted option
- Replynivo
- Yes
- Decagon
- No
Open source
- Replynivo
- Yes
- Decagon
- No
Feature comparison
See how Replynivo and Decagon compare across key features.
| Feature | Replynivo | Decagon |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | No | |
| Instagram DMs | Yes | No |
| Facebook Messenger | Yes | No |
| Telegram | Yes | No |
| LINE | Yes | No |
| SMS | Yes | No |
| TikTok DMs | Yes | No |
| API channel | Yes | Yes |
| AI & Automation | ||
| AI copilot for agents | Yes | Yes |
| AI-powered replies | Yes | Yes |
| Chatbots / bot builder | Yes | Yes |
| Automation rules | Yes | Yes |
| Canned responses | Yes | No |
| SLA management | Yes | No |
| Team Collaboration | ||
| Shared inbox | Yes | No |
| Private notes | Yes | No |
| Team assignments | Yes | No |
| Agent collision detection | Yes | No |
| Labels and tags | Yes | No |
| Contact segments | Yes | No |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | No |
| CSAT reports | Yes | Yes |
| Live dashboard | Yes | Yes |
| Team reports | Yes | No |
| Custom report filters | Yes | Yes |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | Yes |
| Audit logs | Yes | Yes |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from Decagon
Common pain points that lead teams to explore alternatives.
AI-first, with people as the exception
Decagon is built around AI agents that resolve conversations autonomously and route to people when the AI should not handle an inquiry. Replynivo starts from a shared inbox for human agents, with Captain as an AI agent and copilot beside them.
Only three channels
Decagon supports voice, chat, and email. No WhatsApp, Instagram, Facebook, Telegram, TikTok, Slack, or LINE. Modern support spans many more touchpoints.
Enterprise-only with hidden pricing
No published pricing, no free plan, no self-serve signup. You must go through enterprise sales. Replynivo publishes pricing and offers a free plan.
Closed source, no self-hosting
Decagon is fully proprietary, with no code access and no self-hosting. Replynivo is open source, so you can read the code that handles your customer data.
How Replynivo is different
What makes Replynivo the right choice over Decagon.
Human + AI in one inbox
Captain answers customers as an AI agent and assists your team with drafts, summaries, and label suggestions. It hands off to a person when needed, in the same inbox.
12+ messaging channels
WhatsApp, Instagram, Telegram, TikTok, email, web chat, and more. Decagon covers just voice, chat, and email.
Transparent pricing
Plans from free to $2,199/agent/month, published on the website. No enterprise-only gatekeeping.
Works for any team size
From startups with 2 agents to enterprises with hundreds. Decagon targets only large enterprise accounts.
Open source freedom
Full code access with 37k+ GitHub stars. Audit AI behavior, customize, or self-host.
Self-host with full control
Deploy on your own infrastructure. Control your data, your AI, and your uptime.
Common questions
Answers to frequently asked questions about switching from Decagon to Replynivo.
Can Replynivo automate support like Decagon?
Yes. Captain works as an AI agent that answers customers from your help content and hands off to a person when needed, and as a copilot for reply drafting, conversation summaries, and label suggestions. Replynivo also supports chatbot integrations with Dialogflow.
Does Replynivo support voice calls?
Yes. Replynivo has a native voice channel on the Business plan and up, using Twilio Voice or WhatsApp Calling, so calls sit in the same inbox as your messaging conversations.
Is Replynivo enterprise-ready?
Yes. Replynivo supports SLA management, with SSO, custom roles, and audit logs on the Enterprise plan, and can be self-hosted in air-gapped environments. Thousands of businesses run it in production.
How does Replynivo handle AI quality assurance?
You choose how Captain works. As a copilot it drafts replies that an agent reviews before sending. As an AI agent it answers from your help content and hands off to a person when needed, and every conversation stays in the shared inbox for review.
Also compare Replynivo with
Switching from Decagon?
Try Replynivo free and see the difference. Our team can help you migrate your data and get set up.