Modern AI-powered support with cleaner UX and simpler pricing
LiveAgent offers a very broad feature set, which can make the interface feel dense. Replynivo offers a clean, modern UX with 12+ channels, an AI agent and copilot, and the ability to self-host, without the feature bloat.
- Clean, modern interface built for daily use
- Captain AI agent and copilot for customer answers, reply drafts, and summaries
- 12+ messaging channels including WhatsApp, Instagram, and Telegram
- Simple per-agent pricing, with a free plan for live chat
- Self-host on your own infrastructure for data sovereignty
At a glance
Modern UI
- Replynivo
- Yes
- LiveAgent
- No
AI copilot
- Replynivo
- Yes
- LiveAgent
- Own AI provider
Free plan
- Replynivo
- Yes
- LiveAgent
- Yes
Self-hosted option
- Replynivo
- Yes
- LiveAgent
- No
Open source
- Replynivo
- Yes
- LiveAgent
- No
Feature comparison
See how Replynivo and LiveAgent compare across key features.
| Feature | Replynivo | LiveAgent |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | Team+ | |
| Instagram DMs | Yes | Team+ |
| Facebook Messenger | Yes | Team+ |
| Telegram | Yes | Team+ |
| LINE | Yes | No |
| SMS | Yes | No |
| TikTok DMs | Yes | No |
| API channel | Yes | Yes |
| AI & Automation | ||
| AI copilot for agents | Yes | Own AI provider |
| AI-powered replies | Yes | Own AI provider |
| Chatbots / bot builder | Yes | Own AI provider |
| Automation rules | Yes | Yes |
| Canned responses | Yes | Yes |
| SLA management | Yes | Yes |
| Team Collaboration | ||
| Shared inbox | Yes | Yes |
| Private notes | Yes | Yes |
| Team assignments | Yes | Yes |
| Agent collision detection | Yes | Yes |
| Labels and tags | Yes | Yes |
| Contact segments | Yes | Yes |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | Yes |
| CSAT reports | Yes | Yes |
| Live dashboard | Yes | Yes |
| Team reports | Yes | Yes |
| Custom report filters | Yes | Yes |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | Yes |
| Audit logs | Yes | Yes |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from LiveAgent
Common pain points that lead teams to explore alternatives.
Dated, cluttered interface
LiveAgent has a very broad feature set, and the UI can feel overwhelming. Replynivo offers a clean, modern inbox experience that agents can learn in minutes.
AI usage is billed by your AI provider
LiveAgent includes AI on every plan, but runs it on your own OpenAI, Anthropic, Gemini or FlowHunt account, so usage is billed separately. Replynivo's Captain is an AI agent and copilot on every paid plan, billed in credits.
Messaging on higher plans
LiveAgent includes WhatsApp, Instagram and Telegram from its Team plan, and its Starter plan has no social channels. Replynivo includes messaging channels on every paid plan, plus TikTok and LINE.
Closed source
LiveAgent is proprietary. Replynivo is fully open source with community contributions and full code transparency.
How Replynivo is different
What makes Replynivo the right choice over LiveAgent.
Modern, clean UX
A clean interface built for daily use. Everything is organized and easy to find, without feature overload.
Captain AI agent and copilot
Captain gives agents suggested replies, customer intent signals, and thread summaries. Available on paid plans, billed in credits.
12+ messaging channels
Meet customers wherever they are: WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, email, and chat.
Simple pricing
Free plan available, paid plans from $699/agent/mo. Every paid plan includes every messaging channel.
Open source
37k+ GitHub stars with full code access. Inspect, extend, and customize freely.
Self-host for compliance
Docker and Helm chart deployments for on-premise hosting. Keep all data on your infrastructure.
Common questions
Answers to frequently asked questions about switching from LiveAgent to Replynivo.
How does Replynivo compare to LiveAgent for live chat?
Both offer live chat widgets, AI assistance, and messaging channels like WhatsApp and Instagram. Replynivo includes those channels on every paid plan, is open source, and can be self-hosted.
Does Replynivo have a built-in call center like LiveAgent?
Replynivo has a native voice channel on the Business plan and up, using Twilio Voice or WhatsApp Calling, alongside its messaging channels. LiveAgent has a built-in call center if phone support is your primary channel.
Can I self-host Replynivo, unlike LiveAgent?
Yes. Replynivo is fully open source with modern Docker and Kubernetes deployments. LiveAgent no longer offers standalone licenses and is now a cloud-only service.
Is LiveAgent cheaper than Replynivo?
LiveAgent offers low starting prices but gates many features behind higher tiers. Replynivo starts free, and every paid plan from $699/agent/mo includes every messaging channel, with more AI credits and automation on higher tiers.
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Switching from LiveAgent?
Try Replynivo free and see the difference. Our team can help you migrate your data and get set up.