Simple shared inbox with omnichannel messaging and an AI agent and copilot
Groove, now Groove Classic under the Helply brand, is a lightweight helpdesk for small teams built around email, live chat, and Meta messaging. Replynivo starts simple too, but scales with 12+ channels including WhatsApp and Telegram, an AI agent and copilot, self-hosting, and enterprise features.
- 12+ channels: WhatsApp, Instagram, Telegram, and more beyond email and chat
- Captain AI agent and copilot for customer answers, reply drafts, and summaries
- Free plan on live chat, with messaging channels included on paid plans
- Scales from startup to enterprise without switching tools
- Self-host for data sovereignty and compliance
At a glance
Omnichannel messaging
- Replynivo
- Yes
- Groove
- Email, chat + Meta
AI copilot
- Replynivo
- Yes
- Groove
- Paid add-on
Free plan
- Replynivo
- Yes
- Groove
- No
Self-hosted option
- Replynivo
- Yes
- Groove
- No
Open source
- Replynivo
- Yes
- Groove
- No
Feature comparison
See how Replynivo and Groove compare across key features.
| Feature | Replynivo | Groove |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | No | |
| Instagram DMs | Yes | Yes |
| Facebook Messenger | Yes | Yes |
| Telegram | Yes | No |
| LINE | Yes | No |
| SMS | Yes | No |
| TikTok DMs | Yes | No |
| API channel | Yes | Yes |
| AI & Automation | ||
| AI copilot for agents | Yes | Paid add-on |
| AI-powered replies | Yes | Paid add-on |
| Chatbots / bot builder | Yes | Separate product |
| Automation rules | Yes | Yes |
| Canned responses | Yes | Yes |
| SLA management | Yes | No |
| Team Collaboration | ||
| Shared inbox | Yes | Yes |
| Private notes | Yes | Yes |
| Team assignments | Yes | Yes |
| Agent collision detection | Yes | No |
| Labels and tags | Yes | Yes |
| Contact segments | Yes | No |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | Yes |
| CSAT reports | Yes | Yes |
| Live dashboard | Yes | No |
| Team reports | Yes | No |
| Custom report filters | Yes | No |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | No |
| Audit logs | Yes | No |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from Groove
Common pain points that lead teams to explore alternatives.
No WhatsApp, Telegram, or SMS
Groove covers email, live chat, Instagram, and Facebook Messenger. Its help center documents no WhatsApp, Telegram, or SMS channel. Modern customers expect to reach you on their preferred channel.
AI agent is a separate product
Groove's Copilot drafts replies and summarizes tickets for agents. An AI agent that answers customers lives in Helply, a separate product. Captain does both in one platform.
No self-hosting or code access
Groove is closed-source and cloud-only. No option for on-premise deployment or source code access.
Outgrow the tool quickly
Groove is designed for small teams, and its maker now centers its roadmap on Helply, a separate AI product. Replynivo adds team routing, SLA management, and reporting as you scale.
How Replynivo is different
What makes Replynivo the right choice over Groove.
12+ messaging channels
WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, email, live chat, and more. All included on every paid plan.
Captain AI agent and copilot
Captain writes draft replies, reads customer intent, and summarizes long threads to save agents time. It also answers customers directly as an AI agent, in the same product.
Scales with your team
From startup to enterprise: team routing, SLA management, advanced reporting, and SAML SSO on the Enterprise plan. No need to switch tools.
Transparent pricing
Simple per-agent pricing from free to $2,199/agent/mo. Messaging channels included on every paid plan.
Self-host anywhere
Host on your own servers when you need to keep data in-house. Groove doesn't offer this.
Open source codebase
MIT-licensed source code. Customize, audit, and contribute without vendor lock-in.
Common questions
Answers to frequently asked questions about switching from Groove to Replynivo.
Is Replynivo as simple as Groove for small teams?
Yes. Replynivo has a clean, simple interface that small teams can adopt quickly. The free plan covers live chat for 2 agents. Advanced features are there when you need them, without cluttering the basics.
Does Replynivo offer a knowledge base like Groove?
Yes. Replynivo includes a built-in help center with articles, categories, and multilingual support for customer self-service.
Can I migrate from Groove to Replynivo?
Replynivo supports CSV import for contacts and provides a REST API for programmatic migration of conversations and customer data.
Is Replynivo good for startups and small businesses?
Absolutely. The free plan covers live chat for 2 agents. As your team grows, Replynivo scales with you. No need to migrate to a different platform.
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Switching from Groove?
Try Replynivo free and see the difference. Our team can help you migrate your data and get set up.