Per-agent pricing that stays predictable - even at 100k tickets/month
Gorgias charges per ticket, which means your support bill grows with every customer conversation. A busy holiday season can push costs well past forecast. Replynivo uses flat per-agent pricing - handle as many conversations as you need without per-ticket surprises.
- Per-agent pricing, not per-ticket - handle unlimited conversations
- Works for any industry, not just e-commerce
- Captain AI billed in credits, not per resolved conversation
- Messaging channels on every paid plan: WhatsApp, Instagram, TikTok, and more
- Open source with self-hosting for data sovereignty
At a glance
Per-agent pricing
- Replynivo
- Yes
- Gorgias
- No
Works for any industry
- Replynivo
- Yes
- Gorgias
- E-commerce focus
AI copilot
- Replynivo
- Yes
- Gorgias
- Yes
Self-hosted option
- Replynivo
- Yes
- Gorgias
- No
Open source
- Replynivo
- Yes
- Gorgias
- No
Feature comparison
See how Replynivo and Gorgias compare across key features.
| Feature | Replynivo | Gorgias |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | Yes | |
| Instagram DMs | Yes | Yes |
| Facebook Messenger | Yes | Yes |
| Telegram | Yes | No |
| LINE | Yes | No |
| SMS | Yes | Yes |
| TikTok DMs | Yes | No |
| API channel | Yes | Yes |
| AI & Automation | ||
| AI copilot for agents | Yes | Yes |
| AI-powered replies | Yes | Yes |
| Chatbots / bot builder | Yes | Per resolution |
| Automation rules | Yes | Yes |
| Canned responses | Yes | Yes |
| SLA management | Yes | Yes |
| Team Collaboration | ||
| Shared inbox | Yes | Yes |
| Private notes | Yes | Yes |
| Team assignments | Yes | Yes |
| Agent collision detection | Yes | No |
| Labels and tags | Yes | Yes |
| Contact segments | Yes | Yes |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | Yes |
| CSAT reports | Yes | Yes |
| Live dashboard | Yes | Yes |
| Team reports | Yes | Yes |
| Custom report filters | Yes | Yes |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | Yes |
| Audit logs | Yes | No |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from Gorgias
Common pain points that lead teams to explore alternatives.
Per-ticket pricing scales with your busiest months
Gorgias charges per ticket. Black Friday, product launches, or viral moments mean unexpected cost spikes. Replynivo's per-agent pricing stays the same regardless of volume.
Locked into e-commerce
Gorgias is built around Shopify and e-commerce workflows. If your business grows beyond e-commerce - or isn't e-commerce at all - the tool becomes limiting. Replynivo works for any support use case.
AI Agent billed per resolution
Gorgias bills its AI Agent for each conversation it resolves, on top of the ticket plan. Replynivo's Captain is billed in credits on paid plans, not per resolution.
No self-hosting or code access
Gorgias is closed source and cloud-only. Teams needing data sovereignty or deep customization have no option.
How Replynivo is different
What makes Replynivo the right choice over Gorgias.
Predictable billing at any volume
Pay per agent, handle unlimited conversations. A 10-agent team costs the same whether they handle 1,000 or 100,000 conversations per month.
Industry-agnostic
Replynivo works for SaaS, healthcare, education, fintech, e-commerce, and any other industry. Not locked into Shopify-centric workflows.
Captain AI with predictable pricing
Reply drafting, conversation summaries, and label suggestions on paid plans, billed in credits. No per-resolution charges.
Broader channel support
WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, and more - all on paid plans. Gorgias focuses on e-commerce channels.
Enterprise features
SLA management, plus SAML SSO, custom roles, and audit logs on the Enterprise plan, for teams that need governance and compliance.
Open source and self-hostable
Over 37k GitHub stars and a community of contributors. You can read the code, build integrations, or run it on your own servers.
Common questions
Answers to frequently asked questions about switching from Gorgias to Replynivo.
Can Replynivo integrate with Shopify like Gorgias?
Yes. Replynivo integrates with Shopify via API and webhooks for pulling order data into conversations. While Gorgias has deeper native Shopify macros, Replynivo gives you broader channel support and predictable pricing alongside the integration.
Why choose Replynivo over Gorgias for e-commerce?
If per-ticket pricing is straining your budget, Replynivo's per-agent model eliminates that cost risk. You also get open-source code, self-hosting, and the flexibility to use Replynivo beyond just e-commerce as your business grows.
Can Replynivo handle high ticket volumes like Gorgias?
Yes. Automation rules, SLAs, agent capacity controls, and team routing handle high-volume support efficiently. The difference is you won't pay more per conversation.
Does Replynivo have e-commerce-specific features?
Replynivo supports Shopify integration, custom attributes for order data, and automation workflows. It's not e-commerce-exclusive, which means it works well for e-commerce without limiting you to it.
Also compare Replynivo with
Switching from Gorgias?
Try Replynivo free and see the difference. Our team can help you migrate your data and get set up.