Conversational support without Salesloft enterprise lock-in
Drift pioneered conversational marketing, but Salesloft has since moved its chat agents from Drift to 1mind. Replynivo gives you conversational support with proactive campaigns, an AI agent and copilot, and omnichannel messaging at prices you can actually see upfront.
- Transparent pricing, no "contact sales" to learn costs
- Omnichannel: WhatsApp, Instagram, Telegram, and more alongside web chat
- Free plan available on live chat, with messaging channels on paid plans
- Captain AI agent and copilot on paid plans
- Self-host for data sovereignty
At a glance
AI copilot
- Replynivo
- Yes
- Drift
- Yes
Omnichannel
- Replynivo
- Yes
- Drift
- No
Free plan
- Replynivo
- Yes
- Drift
- No
Self-hosted option
- Replynivo
- Yes
- Drift
- No
Open source
- Replynivo
- Yes
- Drift
- No
Feature comparison
See how Replynivo and Drift compare across key features.
| Feature | Replynivo | Drift |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | No | |
| Instagram DMs | Yes | No |
| Facebook Messenger | Yes | No |
| Telegram | Yes | No |
| LINE | Yes | No |
| SMS | Yes | No |
| TikTok DMs | Yes | No |
| API channel | Yes | Yes |
| AI & Automation | ||
| AI copilot for agents | Yes | Yes |
| AI-powered replies | Yes | Yes |
| Chatbots / bot builder | Yes | Yes |
| Automation rules | Yes | Yes |
| Canned responses | Yes | Yes |
| SLA management | Yes | No |
| Team Collaboration | ||
| Shared inbox | Yes | Yes |
| Private notes | Yes | No |
| Team assignments | Yes | Yes |
| Agent collision detection | Yes | No |
| Labels and tags | Yes | No |
| Contact segments | Yes | Yes |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | Yes |
| CSAT reports | Yes | No |
| Live dashboard | Yes | No |
| Team reports | Yes | No |
| Custom report filters | Yes | Yes |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | Yes |
| Audit logs | Yes | No |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from Drift
Common pain points that lead teams to explore alternatives.
Opaque enterprise pricing
Drift doesn't publish pricing. You need to talk to sales to get a quote, and contracts tend to be annual with enterprise-level commitments. Replynivo publishes pricing on the website, from free to $2,199/agent/mo.
Being replaced by 1mind
Salesloft says it has transitioned from Drift to 1mind for its chat agents, which are built around sales pipeline. Teams that used Drift for support conversations need a new home for them.
Web chat and email only
Drift is primarily a web chat and email tool. It doesn't offer WhatsApp, Instagram, Telegram, or other messaging channels natively. Replynivo includes 12+ channels.
No self-hosting or code access
Drift is closed source and cloud-only. No option for on-premise deployment or code-level customization.
How Replynivo is different
What makes Replynivo the right choice over Drift.
Transparent, published pricing
Four plans from free to $2,199/agent/mo, all listed on the website. No sales calls required to learn what you'll pay.
True omnichannel
Web chat plus WhatsApp, Instagram, Telegram, TikTok, email, and more. Drift is limited to web chat and email.
Captain AI agent and copilot
Captain answers customers directly, writes draft replies, and condenses long conversations. Available on every paid plan, billed in credits.
Support-first design
Built for support teams from the ground up: SLAs, CSAT, team routing, and reporting. Not a sales tool adapted for support.
Open source freedom
No vendor lock-in to Salesloft's ecosystem. Inspect the code, self-host, or migrate anytime.
Self-host anywhere
Deploy on your own infrastructure for data control. Drift offers no alternative to their cloud.
Common questions
Answers to frequently asked questions about switching from Drift to Replynivo.
Can Replynivo handle sales conversations like Drift?
Yes. Replynivo supports proactive chat campaigns, contact management with custom attributes, and team routing. Handy for qualifying leads and handling sales inquiries alongside support.
Does Replynivo offer chatbots for lead qualification?
Replynivo integrates with Dialogflow for building chatbot flows and includes Captain AI for automated responses. You can build lead qualification workflows using automation rules and bot integrations.
What happens to Drift now that it's part of Salesloft?
Salesloft now says it has transitioned from Drift to 1mind, which provides its AI chat agents for sales teams. Existing Drift customers should confirm their timeline with Salesloft. Teams looking for focused, independent support tooling may want an alternative.
Is Replynivo suitable for both sales and support teams?
Yes. Multiple team inboxes let sales and support operate from the same platform with separate queues, routing rules, and reporting. Both teams see the full customer context.
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Switching from Drift?
Try Replynivo free and see the difference. Our team can help you migrate your data and get set up.