All messaging channels and AI included on every paid plan, with a free plan to start
Dixa is a conversational customer service platform built for mid-market teams, with no free plan or self-serve trial and an AI agent billed per conversation. Replynivo gives you omnichannel support with an AI agent and copilot at per-agent pricing you can start for free, plus the option to self-host.
- Per-agent pricing from free to $2,199/agent/mo, with self-serve signup
- Messaging channels included on every paid plan
- Captain AI agent and copilot for customer answers, reply drafts, and summaries
- Built-in automations, SLAs, and help center
- Option to self-host for data sovereignty and compliance
At a glance
Self-serve signup
- Replynivo
- Yes
- Dixa
- No
AI copilot
- Replynivo
- Yes
- Dixa
- Add-on
Free plan
- Replynivo
- Yes
- Dixa
- No
Self-hosted option
- Replynivo
- Yes
- Dixa
- No
Open source
- Replynivo
- Yes
- Dixa
- No
Feature comparison
See how Replynivo and Dixa compare across key features.
| Feature | Replynivo | Dixa |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | Yes | |
| Instagram DMs | Yes | Yes |
| Facebook Messenger | Yes | Yes |
| Telegram | Yes | No |
| LINE | Yes | No |
| SMS | Yes | Yes |
| TikTok DMs | Yes | No |
| API channel | Yes | Yes |
| AI & Automation | ||
| AI copilot for agents | Yes | Add-on |
| AI-powered replies | Yes | Add-on |
| Chatbots / bot builder | Yes | Per conversation |
| Automation rules | Yes | Yes |
| Canned responses | Yes | Yes |
| SLA management | Yes | Yes |
| Team Collaboration | ||
| Shared inbox | Yes | Yes |
| Private notes | Yes | Yes |
| Team assignments | Yes | Yes |
| Agent collision detection | Yes | No |
| Labels and tags | Yes | Yes |
| Contact segments | Yes | Yes |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | Yes |
| CSAT reports | Yes | Yes |
| Live dashboard | Yes | Yes |
| Team reports | Yes | Yes |
| Custom report filters | Yes | Yes |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | Add-on below Prime |
| Audit logs | Yes | Yes |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from Dixa
Common pain points that lead teams to explore alternatives.
No free plan or trial
Dixa is priced per seat for mid-market teams, with no free plan and no self-serve trial. Replynivo has a free plan for live chat and per-agent paid plans you can start on your own.
Paid add-ons
Quality assurance and AI Co-Pilot are seat-based add-ons at Dixa, and Advanced Insights and SSO are add-ons below its top plan. Replynivo provides conversation, agent, and CSAT reporting on all paid plans.
No self-hosting
Dixa is cloud-only with no on-premise option. Teams with data residency requirements have no alternative.
Closed source
Dixa's code is proprietary. No ability to audit, customize, or contribute. Vendor lock-in is permanent.
How Replynivo is different
What makes Replynivo the right choice over Dixa.
Transparent per-agent pricing
Four plans from free to $2,199/agent/mo with no hidden costs. All messaging channels included on every paid plan.
Captain AI agent and copilot
Captain assists agents with reply drafts, customer intent recognition, and thread summaries. Available on every paid plan, billed in credits.
12+ messaging channels
WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, email, live chat, and more. All on every paid plan.
Built-in help center
Knowledge base with articles, categories, and multilingual support. Reduce ticket volume with self-service.
Self-host anywhere
Deploy on your own servers for data control and compliance. Dixa has no self-hosting option.
Open source codebase
MIT-licensed code. Full transparency, no vendor lock-in, community-driven development.
Common questions
Answers to frequently asked questions about switching from Dixa to Replynivo.
How does Replynivo compare to Dixa for omnichannel support?
Both offer omnichannel support. Dixa includes phone, email, chat, WhatsApp, Instagram, Facebook Messenger, and SMS on every plan. Replynivo adds native Telegram, TikTok, and LINE, and makes every messaging channel available on every paid plan.
Does Replynivo offer quality assurance features like Dixa?
Replynivo provides CSAT surveys, conversation reports, and agent performance analytics. Captain AI also helps maintain quality by suggesting replies and detecting intent.
Can Replynivo handle voice calls like Dixa?
Yes. Replynivo has a native voice channel on the Business plan and up, using Twilio Voice or WhatsApp Calling. Dixa includes phone on every plan and bills voice usage separately.
Is Replynivo suitable for mid-market teams like Dixa's target audience?
Yes. Replynivo serves teams from startups to enterprise with team routing, SLA management, and advanced reporting, plus SAML SSO and audit logs on the Enterprise plan, with a free plan to start and the option to self-host.
Also compare Replynivo with
Switching from Dixa?
Try Replynivo free and see the difference. Our team can help you migrate your data and get set up.