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48:T7d8,Create a new message in the conversation.

Use `application/json` for text messages and `multipart/form-data` when the
message includes file attachments.

### Multipart attachment request

Send files with the `attachments[]` form field. `curl -F` sets the
`multipart/form-data` content type and boundary automatically.

```bash
curl -X POST "/api/v1/accounts/{account_id}/conversations/{conversation_id}/messages" \
  -H "Authorization: Bearer <your-api-token>" \
  -F "content=Here is the screenshot" \
  -F "message_type=outgoing" \
  -F "private=false" \
  -F "attachments[]=@/path/to/screenshot.png"
```

## WhatsApp Template Messages

For WhatsApp channels, you can send structured template messages using the `template_params` field. 
Templates must be pre-approved in WhatsApp Business Manager.

By default, `content` is treated as the already-rendered transcript text for
compatibility with existing API and mobile clients. To submit the original
template body instead, set `template_params.content_mode` to `raw_template`;
Chatwoot will substitute `processed_params.body` before saving the transcript.

### Example Templates

**Text with Image Header:**
```json
{
  "content": "Hi your order 121212 is confirmed. Please wait for further updates",
  "template_params": {
    "name": "order_confirmation",
    "category": "MARKETING",
    "language": "en",
    "processed_params": {
      "body": {
        "1": "121212"
      },
      "header": {
        "media_url": "https://picsum.photos/200/300",
        "media_type": "image"
      }
    }
  }
}
```

**Text with Copy Code Button:**
```json
{
  "content": "Special offer! Get 30% off your next purchase. Use the code below",
  "template_params": {
    "name": "discount_coupon",
    "category": "MARKETING",
    "language": "en",
    "processed_params": {
      "body": {
        "discount_percentage": "30"
      },
      "buttons": [{
        "type": "copy_code",
        "parameter": "SAVE20"
      }]
    }
  }
}
```
4b:T6d9e,"use strict";
const {Fragment: _Fragment, jsx: _jsx, jsxs: _jsxs} = arguments[0];
const {useMDXComponents: _provideComponents} = arguments[0];
function _createMdxContent(props) {
  const _components = {
    code: "code",
    h2: "h2",
    h3: "h3",
    p: "p",
    pre: "pre",
    span: "span",
    strong: "strong",
    ..._provideComponents(),
    ...props.components
  }, {CodeBlock} = _components;
  if (!CodeBlock) _missingMdxReference("CodeBlock", true);
  return _jsxs(_Fragment, {
    children: [_jsx(_components.p, {
      children: "Create a new message in the conversation."
    }), "\n", _jsxs(_components.p, {
      children: ["Use ", _jsx(_components.code, {
        children: "application/json"
      }), " for text messages and ", _jsx(_components.code, {
        children: "multipart/form-data"
      }), " when the\nmessage includes file attachments."]
    }), "\n", _jsx(_components.h3, {
      children: "Multipart attachment request"
    }), "\n", _jsxs(_components.p, {
      children: ["Send files with the ", _jsx(_components.code, {
        children: "attachments[]"
      }), " form field. ", _jsx(_components.code, {
        children: "curl -F"
      }), " sets the\n", _jsx(_components.code, {
        children: "multipart/form-data"
      }), " content type and boundary automatically."]
    }), "\n", _jsx(CodeBlock, {
      numberOfLines: "6",
      language: "shellscript",
      children: _jsx(_components.pre, {
        className: "shiki shiki-themes github-light-default dark-plus",
        style: {
          backgroundColor: "#ffffff",
          "--shiki-dark-bg": "#0B0C0E",
          color: "#1f2328",
          "--shiki-dark": "#D4D4D4"
        },
        language: "shellscript",
        children: _jsxs(_components.code, {
          language: "shellscript",
          numberOfLines: "6",
          children: [_jsxs(_components.span, {
            className: "line",
            children: [_jsx(_components.span, {
              style: {
                color: "#953800",
                "--shiki-dark": "#DCDCAA"
              },
              children: "curl"
            }), _jsx(_components.span, {
              style: {
                color: "#0550AE",
                "--shiki-dark": "#569CD6"
              },
              children: " -X"
            }), _jsx(_components.span, {
              style: {
                color: "#0A3069",
                "--shiki-dark": "#CE9178"
              },
              children: " POST"
            }), _jsx(_components.span, {
              style: {
                color: "#0A3069",
                "--shiki-dark": "#CE9178"
              },
              children: " \"/api/v1/accounts/{account_id}/conversations/{conversation_id}/messages\""
            }), _jsx(_components.span, {
              style: {
                color: "#CF222E",
                "--shiki-dark": "#D7BA7D"
              },
              children: " \\"
            })]
          }), "\n", _jsxs(_components.span, {
            className: "line",
            children: [_jsx(_components.span, {
              style: {
                color: "#0550AE",
                "--shiki-dark": "#569CD6"
              },
              children: "  -H"
            }), _jsx(_components.span, {
              style: {
                color: "#0A3069",
                "--shiki-dark": "#CE9178"
              },
              children: " \"Authorization: Bearer <your-api-token>\""
            }), _jsx(_components.span, {
              style: {
                color: "#CF222E",
                "--shiki-dark": "#D7BA7D"
              },
              children: " \\"
            })]
          }), "\n", _jsxs(_components.span, {
            className: "line",
            children: [_jsx(_components.span, {
              style: {
                color: "#0550AE",
                "--shiki-dark": "#569CD6"
              },
              children: "  -F"
            }), _jsx(_components.span, {
              style: {
                color: "#0A3069",
                "--shiki-dark": "#CE9178"
              },
              children: " \"content=Here is the screenshot\""
            }), _jsx(_components.span, {
              style: {
                color: "#CF222E",
                "--shiki-dark": "#D7BA7D"
              },
              children: " \\"
            })]
          }), "\n", _jsxs(_components.span, {
            className: "line",
            children: [_jsx(_components.span, {
              style: {
                color: "#0550AE",
                "--shiki-dark": "#569CD6"
              },
              children: "  -F"
            }), _jsx(_components.span, {
              style: {
                color: "#0A3069",
                "--shiki-dark": "#CE9178"
              },
              children: " \"message_type=outgoing\""
            }), _jsx(_components.span, {
              style: {
                color: "#CF222E",
                "--shiki-dark": "#D7BA7D"
              },
              children: " \\"
            })]
          }), "\n", _jsxs(_components.span, {
            className: "line",
            children: [_jsx(_components.span, {
              style: {
                color: "#0550AE",
                "--shiki-dark": "#569CD6"
              },
              children: "  -F"
            }), _jsx(_components.span, {
              style: {
                color: "#0A3069",
                "--shiki-dark": "#CE9178"
              },
              children: " \"private=false\""
            }), _jsx(_components.span, {
              style: {
                color: "#CF222E",
                "--shiki-dark": "#D7BA7D"
              },
              children: " \\"
            })]
          }), "\n", _jsxs(_components.span, {
            className: "line",
            children: [_jsx(_components.span, {
              style: {
                color: "#0550AE",
                "--shiki-dark": "#569CD6"
              },
              children: "  -F"
            }), _jsx(_components.span, {
              style: {
                color: "#0A3069",
                "--shiki-dark": "#CE9178"
              },
              children: " \"attachments[]=@/path/to/screenshot.png\""
            })]
          }), "\n"]
        })
      })
    }), "\n", _jsx(_components.h2, {
      children: "WhatsApp Template Messages"
    }), "\n", _jsxs(_components.p, {
      children: ["For WhatsApp channels, you can send structured template messages using the ", _jsx(_components.code, {
        children: "template_params"
      }), " field.\nTemplates must be pre-approved in WhatsApp Business Manager."]
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function _missingMdxReference(id, component) {
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4d:T6ed,Create a new message in the conversation. Use application/json for text messages and multipart/form-data when the message includes file attachments. ### Multipart attachment request Send files with the attachments[] form field. curl -F sets the multipart/form-data content type and boundary automatically. bash curl -X POST "/api/v1/accounts/{account_id}/conversations/{conversation_id}/messages" \ -H "Authorization: Bearer " \ -F "content=Here is the screenshot" \ -F "message_type=outgoing" \ -F "private=false" \ -F "attachments[]=@/path/to/screenshot.png" ## WhatsApp Template Messages For WhatsApp channels, you can send structured template messages using the template_params field. Templates must be pre-approved in WhatsApp Business Manager. By default, content is treated as the already-rendered transcript text for compatibility with existing API and mobile clients. To submit the original template body instead, set template_params.content_mode to raw_template; Chatwoot will substitute processed_params.body before saving the transcript. ### Example Templates Text with Image Header: json { "content": "Hi your order 121212 is confirmed. Please wait for further updates", "template_params": { "name": "order_confirmation", "category": "MARKETING", "language": "en", "processed_params": { "body": { "1": "121212" }, "header": { "media_url": "https://picsum.photos/200/300", "media_type": "image" } } } } Text with Copy Code Button: json { "content": "Special offer! Get 30% off your next purchase. Use the code below", "template_params": { "name": "discount_coupon", "category": "MARKETING", "language": "en", "processed_params": { "body": { "discount_percentage": "30" }, "buttons": [{ "type": "copy_code", "parameter": "SAVE20" }] } } }4e:T6ed,Create a new message in the conversation. Use application/json for text messages and multipart/form-data when the message includes file attachments. ### Multipart attachment request Send files with the attachments[] form field. curl -F sets the multipart/form-data content type and boundary automatically. bash curl -X POST "/api/v1/accounts/{account_id}/conversations/{conversation_id}/messages" \ -H "Authorization: Bearer " \ -F "content=Here is the screenshot" \ -F "message_type=outgoing" \ -F "private=false" \ -F "attachments[]=@/path/to/screenshot.png" ## WhatsApp Template Messages For WhatsApp channels, you can send structured template messages using the template_params field. Templates must be pre-approved in WhatsApp Business Manager. By default, content is treated as the already-rendered transcript text for compatibility with existing API and mobile clients. To submit the original template body instead, set template_params.content_mode to raw_template; Chatwoot will substitute processed_params.body before saving the transcript. ### Example Templates Text with Image Header: json { "content": "Hi your order 121212 is confirmed. Please wait for further updates", "template_params": { "name": "order_confirmation", "category": "MARKETING", "language": "en", "processed_params": { "body": { "1": "121212" }, "header": { "media_url": "https://picsum.photos/200/300", "media_type": "image" } } } } Text with Copy Code Button: json { "content": "Special offer! Get 30% off your next purchase. Use the code below", "template_params": { "name": "discount_coupon", "category": "MARKETING", "language": "en", "processed_params": { "body": { "discount_percentage": "30" }, "buttons": [{ "type": "copy_code", "parameter": "SAVE20" }] } } }1f:{"metadata":[["$","title","0",{"children":"Create New Message - Chatwoot Developer Docs"}],["$","meta","1",{"name":"description","content":"$4d"}],["$","meta","2",{"name":"application-name","content":"Chatwoot Developer Docs"}],["$","meta","3",{"name":"generator","content":"Mintlify"}],["$","meta","4",{"name":"msapplication-config","content":"/mintlify-assets/_mintlify/favicons/chatwoot-447c5a93/GBEnVhlJFA0Uc1ws/_generated/favicon/browserconfig.xml"}],["$","meta","5",{"name":"apple-mobile-web-app-title","content":"Chatwoot Developer Docs"}],["$","meta","6",{"name":"msapplication-TileColor","content":"#0069ED"}],["$","link","7",{"rel":"canonical","href":"/_mirror/developers.chatwoot.com/api-reference/messages/create-new-message/"}],["$","link","8",{"rel":"alternate","type":"application/xml","href":"/sitemap.xml"}],["$","link","9",{"rel":"alternate","type":"text/markdown","href":"/api-reference/messages/create-new-message.md"}],["$","meta","10",{"property":"og:title","content":"Create New Message - Chatwoot Developer Docs"}],["$","meta","11",{"property":"og:description","content":"$4e"}],"$L4f","$L50","$L51","$L52","$L53","$L54","$L55","$L56","$L57","$L58","$L59","$L5a","$L5b","$L5c","$L5d","$L5e","$L5f","$L60","$L61","$L62","$L63","$L64"],"error":null,"digest":"$undefined"}
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66:T7d8,Create a new message in the conversation.

Use `application/json` for text messages and `multipart/form-data` when the
message includes file attachments.

### Multipart attachment request

Send files with the `attachments[]` form field. `curl -F` sets the
`multipart/form-data` content type and boundary automatically.

```bash
curl -X POST "/api/v1/accounts/{account_id}/conversations/{conversation_id}/messages" \
  -H "Authorization: Bearer <your-api-token>" \
  -F "content=Here is the screenshot" \
  -F "message_type=outgoing" \
  -F "private=false" \
  -F "attachments[]=@/path/to/screenshot.png"
```

## WhatsApp Template Messages

For WhatsApp channels, you can send structured template messages using the `template_params` field. 
Templates must be pre-approved in WhatsApp Business Manager.

By default, `content` is treated as the already-rendered transcript text for
compatibility with existing API and mobile clients. To submit the original
template body instead, set `template_params.content_mode` to `raw_template`;
Chatwoot will substitute `processed_params.body` before saving the transcript.

### Example Templates

**Text with Image Header:**
```json
{
  "content": "Hi your order 121212 is confirmed. Please wait for further updates",
  "template_params": {
    "name": "order_confirmation",
    "category": "MARKETING",
    "language": "en",
    "processed_params": {
      "body": {
        "1": "121212"
      },
      "header": {
        "media_url": "https://picsum.photos/200/300",
        "media_type": "image"
      }
    }
  }
}
```

**Text with Copy Code Button:**
```json
{
  "content": "Special offer! Get 30% off your next purchase. Use the code below",
  "template_params": {
    "name": "discount_coupon",
    "category": "MARKETING",
    "language": "en",
    "processed_params": {
      "body": {
        "discount_percentage": "30"
      },
      "buttons": [{
        "type": "copy_code",
        "parameter": "SAVE20"
      }]
    }
  }
}
```
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77:T455,Create a new message in the conversation.

## WhatsApp Template Messages

For WhatsApp channels, you can send structured template messages using the `template_params` field. 
Templates must be pre-approved in WhatsApp Business Manager.

### Example Templates

**Text with Image Header:**
```json
{
  "content": "Hi your order 121212 is confirmed. Please wait for further updates",
  "template_params": {
    "name": "order_confirmation",
    "category": "MARKETING",
    "language": "en",
    "processed_params": {
      "body": {
        "1": "121212"
      },
      "header": {
        "media_url": "https://picsum.photos/200/300",
        "media_type": "image"
      }
    }
  }
}
```

**Text with Copy Code Button:**
```json
{
  "content": "Special offer! Get 30% off your next purchase. Use the code below",
  "template_params": {
    "name": "discount_coupon",
    "category": "MARKETING",
    "language": "en",
    "processed_params": {
      "body": {
        "discount_percentage": "30"
      },
      "buttons": [{
        "type": "copy_code",
        "parameter": "SAVE20"
      }]
    }
  }
}
```
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